Privacy Policy

Last Updated: October 5, 2026

At Canuck Kratom, we respect your privacy and are committed to protecting the personal information you provide when using our website and purchasing our products.

This Privacy Policy explains what information we collect, how we use it, how it may be shared, and the choices available to you.

Information We Collect

When you visit our website, place an order, create an account, or contact us, we may collect information such as:

• Your name

• Billing and shipping address

• Email address

• Phone number

• Order and transaction information

• Account information

• Information you provide when contacting customer support

• Website usage and device information

Payment information is generally processed securely by our third-party payment providers. We do not need to store your complete payment card details on our own systems.

How We Use Your Information

We may use the information we collect to:

• Process and fulfill your orders

• Process payments

• Deliver products to you

• Provide order confirmations and shipping updates

• Respond to customer service requests

• Manage your account

• Improve our website, products, and services

• Detect and prevent fraud, abuse, or unauthorized activity

• Maintain website security

• Send marketing communications where permitted and where you have provided the necessary consent

• Comply with applicable legal and regulatory requirements

Shopify

Our online store is powered by Shopify. Shopify may process information necessary to operate our online store, process transactions, provide website functionality, and support our services.

Shopify's handling of personal information is subject to its own privacy practices and policies.

Cookies and Similar Technologies

We may use cookies, pixels, analytics tools, and similar technologies to operate our website and understand how visitors interact with our store.

These technologies may help us:

• Keep products in your shopping cart

• Remember your preferences

• Understand website traffic

• Measure website performance

• Improve the customer experience

• Support advertising and marketing activities

You may be able to control cookies through your browser or device settings. Disabling certain cookies may affect some website functionality.

Marketing Communications

If you subscribe to our marketing communications, we may send you information about products, promotions, special offers, or other updates.

You can unsubscribe from marketing emails at any time by using the unsubscribe link included in the email or by contacting us directly.

How We Share Personal Information

We may share personal information with trusted third-party service providers when necessary to operate our business and provide services to you.

These parties may include:

• Shopify and ecommerce service providers

• Payment processors

• Shipping and delivery providers

• Website and hosting providers

• Analytics and technology providers

• Customer service providers

• Marketing and communication providers

• Fraud prevention and security services

We do not sell your personal information for money.

We may also disclose information where required or permitted by applicable law, such as to comply with legal obligations, respond to lawful requests, protect our rights, or prevent fraud and security threats.

Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, maintaining business records, resolving disputes, preventing fraud, and complying with applicable legal obligations.

Your Privacy Rights

Depending on where you live and the applicable privacy laws, you may have rights relating to your personal information, including the right to request access to certain information we hold about you and request correction of inaccurate information.

You may also have rights concerning consent, marketing communications, or the handling of your personal information.

To make a privacy-related request, please contact us using the information below. We may need to verify your identity before completing certain requests.

Children's Privacy

Our website is not intended for children who are not legally permitted to purchase or use our products under applicable laws.

We do not knowingly collect personal information from children where such collection is prohibited by applicable law.

Third-Party Websites

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of websites that we do not operate.

We recommend reviewing the privacy policies of third-party websites before providing them with personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, or applicable legal requirements.

When we make changes, we will update the Last Updated date at the top of this page.

Contact Us

If you have questions about this Privacy Policy or would like to make a privacy-related request, please contact us through the contact information provided on our website.

We will review and respond to privacy requests in accordance with applicable laws and regulations.