Refund Policy

Last Updated: October 5, 2026

Thank you for shopping with us. We want you to have a positive experience with every order. If you have an issue with your purchase, please review the policy below or contact our customer support team for assistance.

Returns and Refunds

Due to the nature of our products, we generally do not accept returns or exchanges once an order has been delivered or opened.

If you receive a damaged, defective, incorrect, or incomplete order, please contact us as soon as possible so we can review the issue and determine an appropriate resolution.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong product, please contact us within 7 days of delivery.

To help us resolve the issue, please provide:

• Your order number

• A description of the issue

• Clear photographs of the product and packaging

• Any other information requested by our customer support team

After reviewing your request, we may offer a replacement, store credit, refund, or another appropriate resolution.

Missing Items

If an item is missing from your order, please contact us within 7 days of delivery.

We will review the order details and shipping information and work with you to resolve the issue.

Refunds

If your refund request is approved, the refund will be issued to the original payment method used to place the order, unless otherwise agreed.

Once a refund has been processed, the time required for the funds to appear in your account may depend on your payment provider or financial institution.

Non-Refundable Situations

Refunds or returns may not be available for:

• Products that have been opened or used

• Products damaged after delivery due to customer handling

• Orders where the customer provided an incorrect or incomplete shipping address

• Packages that show as delivered by the shipping carrier but cannot be located

• Requests submitted outside the applicable return or issue-reporting period

• Products that are otherwise ineligible for return under applicable law

Order Cancellation

If you need to cancel an order, please contact us as soon as possible after placing it.

We will make reasonable efforts to accommodate cancellation requests, but an order cannot always be cancelled once it has entered processing or has been shipped.

If an order has already been shipped, cancellation may no longer be possible.

Sale and Promotional Items

Unless otherwise stated at the time of purchase, products purchased during promotions or special offers are subject to the same refund conditions described in this policy.

Refunds Required by Law

Nothing in this Refund Policy is intended to limit or exclude any rights or remedies that you may have under applicable Canadian consumer protection laws.

Where applicable law provides a customer with a right to a refund, return, replacement, or other remedy, those legal rights will continue to apply.

Contact Us

If you have a question about a refund, damaged order, incorrect item, or other order issue, please contact our customer support team and include your order number.

We will review your request and provide the appropriate next steps.